Application for Renewal of Full Driving Licence
Q1. After submitting my application online, when can I get my new full driving licence?
If your application details and payment are in order, Transport Department will send the new full driving licence to your correspondence address by registered mail within ten working days.
 
Q2. I have just moved to a new address. Can I update my address in Transport Department when I submit my application for renewal of full driving licence online?
Yes, you can change your current residential and/or correspondence address when you fill in your application for renewal of full driving licence online. All vehicle and driving license records to you under the same identity document number held by Transport Department will be updated to the new address (es) reported.
 
Q3. What can I do if I am not sure whether my application is successfully submitted online or not?
If your application details and payment are in order, the new licence will be sent to you by registered mail within ten working days. If you do not receive your licence then, you may contact 1823 Call Centre.

When your application is being processed, Transport Department may have to contact you. To make sure that you can be reached during office hours, you should provide us with your daytime contact telephone number.
 
Q4. Can I submit my renewal application in advance before expiry of the current licence?
Yes, a full driving licence may be renewed within four months prior to its expiry date. For more details on the application requirement for renewal of full driving licence, please visit the homepage of Transport Department.
 
Q5. How can I pay the application fee?
For online payment, you can choose to pay by PPS or credit card (Visa, MasterCard, JCB, or China UnionPay). For details, please visit here.
 
Q6. How to access Application for Renewal of Full Driving Licence?
You may log on here.
 
Q7. What are the benefits of using Application for Renewal of Full Driving Licence?
Application for Renewal of Full Driving Licence is easy to use and can save your time on queuing at the Licensing Office.
 
Q8. What are the system requirements of the computer used by Internet users of Application for Renewal of Full Driving Licence?
Application for Renewal of Full Driving Licence is designed to work with the operating systems and software used by the majority of visitors to our website. Please see the section System Requirements for GovHK Online Services for further details.
 
Q9. Any time out limit for Application for Renewal of Full Driving Licence?
Application for Renewal of Full Driving Licence will automatically log out if you leave your computer idle for longer than 15 minutes.
 
Q10. When should I renew my Full Driving Licence?
A full driving licence may be renewed at any time during the four months before expiry. However, a licence which has expired for a period exceeding three years is not renewable. In such circumstances, if you wish to re-obtain a full driving licence again, you have to take a new road test. However, you will be exempted from taking the written test. Please visit the homepage of Transport Department for details.
 
Q11. What is the service hotline for Application for Renewal of Full Driving Licence?
You may call 1823 Call Centre whenever you have any enquiry about Application for Renewal of Full Driving Licence.
 
Q12. What are the acceptable formats for the image file of the documentary proof and Hong Kong Permanent Identity Card (HKID card)/Government Driving Permit?
The acceptable formats for the image file are as follows:
Image type
  • [for HKID card and Government Driving Permit] JPEG, PDF, GIF or PNG
  • [for documentary proof] JPEG, PDF, TIFF
File size
  • 500 KB or below (PDF and PNG)
  • 5MB or below (JPEG, GIF and TIFF)
Filename length
  • maximum 45 allowed characters
  • one Chinese character is counted as three English letters
Filename characters
  • A-Z; a-z; 0-9; Chinese characters
File extension
  • [for HKID card and Government Driving Permit] jpeg, jpg, pdf, gif or png
  • [for documentary proof] jpeg, jpg, pdf, tiff or tif
Image size*
  • [for HKID card and Government Driving Permit] 8.5 cm(W) x 5.5 cm(H)
  • [for documentary proof] 21cm (maximum width) x 29 cm (maximum height)
Image resolution*
  • from 150 dpi to 200 dpi
*Standards recommended for scanning of hard copies for uploading. Please ignore if you intend to upload JPEG or PDF digital files. Application will still be accepted even if these standards are not met but the uploaded images are clear and legible. The applicant may be required to provide the supporting document again if the contents of the uploaded image cannot be clearly read by Transport Department.
 
Q13. Can I use my mobile device to submit my application for renewal of full driving licence online?
You can use Renewal Password issued by Transport Department for authentication to submit online application for renewal of full driving licence through browsers of mobile devices.
 
Q14. Will Application for Renewal of Full Driving Licence online work well on any mobile device?
Mobile devices of different brands and models with different operating systems and browsers have their own features. They may not support all the functions of Application for Renewal of Full Driving Licence completely. If you encounter compatibility problems, please change to use a desktop or notebook computer.
 
Q15. Why do the "Print" and "Save" buttons not work on my mobile device?
The "Print" and "Save" buttons are tailor-made for desktop and notebook computers.