FAQs about GovHK Online Services
Q15: Why am I encountering the message: "Invalid access. Please access this function through GovHK"?
It will take about 10 to 20 minutes for a first time user to complete an application.
Any class of vehicles except the following:
- Private cars, motorcycles and light goods vehicles with GVW not exceeding 1.9 tonnes (Vehicles permitted to be used on Lantau Island only are also eligible).
- Buses due for two-stage COF examination (please approach vehicle examination centre for details).
Only annual examination can be booked through this system. For other examinations (including re-check examinations), please approach the respective vehicle examination centre for booking.
- Four months but less two calendar days before the expiry date of the vehicle licence; and
- Not more than two years after the expiry date of the vehicle licence.
Payment by credit card may not exceed HK$2,000.
Print the Appointment Letter (Acknowledgement) for reference.
Q7: Do I need to bring the Appointment Letter (Acknowledgement) to the examination centre on the examination day?
You should bring the Appointment Letter (Acknowledgement) for reference and present it to the vehicle inspection staff at the time of inspection. For bookings placed at vehicle examination centres, you are required to produce the original appointment letter issued by Vehicle Examination Centre.
- Only one re-schedule of appointment can be made.
- At least 14 days before the original examination date.
- Cancellation of appointment can only be made at respective examination centre; and
- At least 14 days before the original examination date.
- Goods vehicle and special purpose vehicle over 16 tonnes, urban taxi, and light bus
Tel: 2759 7573 - NT Taxi
Tel: 2426 9085 - Bus
Tel: 2364 7211 - Lantau vehicle
Tel: 2333 3112 - Goods vehicle and special purpose vehicle over 1.9 tonnes to 16 tonnes
Tel: 2751 8862 - Trailers
Tel: 2751 8862
Before the Examination
- Ensure the vehicle is roadworthy in all respects. If it fails the examination in any one requirement, it will have to be re-submitted for examination.
- The vehicle should be thoroughly cleaned to enable all parts included in the examination to be easily seen.
- Ensure that the chassis number stamped on the vehicle is legible.
- Produce the vehicle registration document and the appointment letter (acknowledgement) to the vehicle inspection staff of the examination centre at the time of the vehicle examination.
- Provide the vehicle with sufficient fuel and oil to use through the examination.
- Make sure the driver leaves in good time to arrive the vehicle examination centre by the appointed time. The examination centre may not accept any vehicle for examination on either early or late arrival beyond 15 minutes of the appointment time.
- If a vehicle (van) is fitted with a load sensing valve or a trailer/vehicle is fitted with a body (e.g. tanker, tipper, concrete mixer, pantechnicon, demountable) rendering our load simulator not applicable, such vehicle is required to be presented laden for the brake test.
- In the event of a tropical cyclone signal no. 8 or above/black rainstorm warning being hoisted that results in the cancellation of any scheduled vehicle examination, vehicle owners or their representatives are requested to bring along the original appointment letter to the Centre or through this on-line system for booking a no-fee re-scheduled appointment within 5 working days after the original examination date.
- To obtain a refund of the vehicle examination fee in respect of cancelled vehicle examination appointment, a written application must be made to the officer in charge of the examination centre at least 14 days before the date of the original appointment.
- No examination fee will be refunded if the vehicle is refused examination due to late arrival, note (6).
- If you have any complaint/appeal regarding the examination of your vehicle, please contact the officer in charge of the examination centre immediately. No complaint about a vehicle examination can be entertained after your vehicle leaves the vehicle examination centre.
Q13: What should I do if I find the vehicle chassis number shown on the screen is different from the one in my vehicle registration document?
You should stop the process and contact our vehicle examination centre.
- Goods vehicle and special purpose vehicle over 16 tonnes, urban taxi, and light bus
Tel: 2759 7573 - NT Taxi
Tel: 2426 9085 - Bus
Tel: 2364 7211 - Lantau vehicle
Tel: 2333 3112 - Goods vehicle and special purpose vehicle over 1.9 tonnes to 16 tonnes
Tel: 2751 8862 - Trailers
Tel: 2751 8862
Please enter your 2-lines PVRM into one line; for example, if your 2-lines PVRM is "MY" "LOVE", you could enter "MYLOVE" or "MY LOVE" to the application.
Q15: Why am I encountering the message: "Invalid access. Please access this function through GovHK"?
To increase system stability, the system has been upgraded; you are now required to enter this application through GovHK.
